Frequently Asked Questions
Everything you need to know about bringing Animato home.
What is the typical shipping timeframe for furniture items?
Standard furniture orders are processed within 2-3 business days. Delivery typically takes 7-14 business days depending on your location and the size of the item.
Do you offer white-glove delivery and assembly?
Yes, we offer premium white-glove delivery for an additional fee, which includes room-of-choice placement, full assembly, and removal of all packaging materials.
What is your return policy for home decor?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made or final sale furniture pieces are not eligible for return.
How can I track the status of my order?
Once your order ships, you will receive an email with a tracking number and a link to our logistics portal to monitor your delivery in real-time.
What materials are used in Animato furniture?
We prioritize sustainable, high-quality materials including FSC-certified solid woods, premium linens, and non-toxic finishes to ensure longevity and safety in your home.
Do your products come with a warranty?
All Animato furniture pieces include a limited 1-year warranty covering manufacturing defects and structural integrity under normal residential use.